UPDATE August 29 2011 @ 0230PM EST:
- We have just deployed the last of the emergency break-fixes to the SHOUTcast servers. This addresses all issues that were affecting the SHOUTcast service from the outage last week. Thank you as always for your patience!
UPDATE August 26 2011 @ 01PM EST:
- SHOUTcast database has been rebuilt and and backups from archives are now complete. Site and API services are slowly returning to normal. Still actively monitoring lingering issues.
UPDATE August 26 2011 @ 0600AM EST:
- Unfortunately the database suffered a crash overnight. We have rebuilt the database and are working on bringing the service back up. Thanks for your patience!
UPDATE August 25 2011 @ 1030AM EST:
- We have rebuilt the SHOUTcast database and the service is slowly returning to normal. The SHOUTcast Directory now shows accurate now playing and recently played track information and listener stats. New stations will also show up in the directory. However, there are still lingering service issues with the search functionality in the SHOUTcast API that we are addressing. Thanks for your patience!
W
e've been experiencing some technical issues with the SHOUTcast Directory and SHOUTcast API. We had a brief outage on Sunday that was quickly resolved, however there are still a few reported issues that we are actively working very hard to identify and remedy as needed, which include:
-- Stale Metadata for SHOUTcast Radio Directory listings: For the SHOUTcast Directory and APIs, the "Recently Played" track and "Number of Listeners" metadata for stations is not current nor is the metadata updating. However, once you tune into a station the metadata is accurate and current.
-- New Stations Not Showing Up: If you have tried to add a new station with the DNAS since the outage it is likely not showing up and any stations you may have attempted to remove from the directory are continuing to be displayed.
-- Small Number of Tune-In Failures: A small number of stations are not able to tune-in, but most stations are playing back fine (and their metadata is accurate once "tuned-in").
-- SHOUTcast API: Search API not working or returning stale data.
-- Faux DNAS Connections. DNAS connections to YP (SHOUTcast Directory) are returning no error (so they seem like they are successful), however stations for that DNAS are not showing up in the directory, as described above.
Our development and Ops teams are working very hard to address these issues as soon as possible.
Most of the reported issues will not be experienced by your listening audience as most stations are streaming as expected and the metadata for actively tuned-in stations is accurate and current.
To stay up to date on issues and to be notified of future service impacts, keep checking this blog or the
SHOUTcast Developer Forum, or follow us on Twitter
@SHOUTcastRadio for real-time updates.
Thanks for your patience!
